Shipping Policy
This policy pertains to orders within Australia, ensuring clarity regarding our shipping procedures. By making a purchase, you agree to these policies.
1. Shipping Costs: We are proud to offer free shipping Australia wide on all orders!
2. Transit, Handling & Order Cut off Time Domestically: Domestic shipments typically take 3 – 8 days (Monday to Friday) to arrive. The order cut-off time is 2 pm ACST. Domestic orders are processed within 1-2 business days (Monday to Friday).
3. Delivery Terms: We primarily utilize AUSPOST for deliveries. We are not liable for incorrect addresses provided by customers or if delivery is unsuccessful due to carrier issues.
4. Change of Delivery Address: Once in transit, delivery addresses cannot be changed. Contact us within 1 day of placing your order if adjustments are needed at support@aussiespainrelief.com.au or using the contact form on our website
5. Cancellations: Cancellation requests are accepted before shipment.
6. Parcels Damaged In Transit: If a parcel is damaged during transit, reject it if possible and contact customer service. If delivered without your presence, inform customer service for further assistance.
1. Shipping Costs: We are proud to offer free shipping Australia wide on all orders!
2. Transit, Handling & Order Cut off Time Domestically: Domestic shipments typically take 3 – 8 days (Monday to Friday) to arrive. The order cut-off time is 2 pm ACST. Domestic orders are processed within 1-2 business days (Monday to Friday).
3. Delivery Terms: We primarily utilize AUSPOST for deliveries. We are not liable for incorrect addresses provided by customers or if delivery is unsuccessful due to carrier issues.
4. Change of Delivery Address: Once in transit, delivery addresses cannot be changed. Contact us within 1 day of placing your order if adjustments are needed at support@aussiespainrelief.com.au or using the contact form on our website
5. Cancellations: Cancellation requests are accepted before shipment.
6. Parcels Damaged In Transit: If a parcel is damaged during transit, reject it if possible and contact customer service. If delivered without your presence, inform customer service for further assistance.