Return Policy
Our policies are in accordance with The Australian Consumer Law, ensuring consumer rights and guarantees are upheld.
We strive to accommodate your needs to the best of our ability. Please carefully review all information and instructions provided on each product page to ensure proper and safe usage.
By making a purchase, you agree to all the terms outlined below. For any questions or concerns regarding returns, please contact us via email using the Contact form on our website.
Our money-back guarantee policy extends for 30 days, known as our "Risk-Free - Money Back Guarantee." If you change your mind within this period, you are entitled to a full refund upon returning the item.
In the event of requesting a refund for a faulty product after 30 days, please be prepared to provide evidence of the product's condition upon arrival and explain the delay in reporting the fault. Refunds will not be granted after 30 days under certain circumstances, including receipt of the order, pricing changes, misuse of the product, or prior knowledge of faults.
Please handle our delicate products with care. Damage caused by external substances or liquids beyond the 30-day period is not eligible for a return.
Refunds may be issued without requiring a return, but the product must remain in good physical condition if returned.
For change-of-mind refunds within the first 30 days, the product must also remain in good physical condition.
If returning an item is necessary, please contact us with your order number to ensure proper communication. Use the contact page on our website for inquiries, as social media channels may not provide a prompt response.
Regarding refunds, allow at least 5 business days after processing for funds to arrive. If further assistance is needed, contact your bank before reaching out to us. Refunds typically take 5-10 business days to process, depending on your banking institution.
If a refund has not been received, despite following the necessary steps, please contact us using the contact form on our website.
We cover return shipping costs for faulty products. For any other issues, please refer to our refund policy or contact us via the Contact page for clarification.
We aim to address all matters amicably. If you are dissatisfied with any aspect of our service, please reach out to us for resolution.
Thank you for choosing us. We look forward to serving you.
We strive to accommodate your needs to the best of our ability. Please carefully review all information and instructions provided on each product page to ensure proper and safe usage.
By making a purchase, you agree to all the terms outlined below. For any questions or concerns regarding returns, please contact us via email using the Contact form on our website.
Our money-back guarantee policy extends for 30 days, known as our "Risk-Free - Money Back Guarantee." If you change your mind within this period, you are entitled to a full refund upon returning the item.
In the event of requesting a refund for a faulty product after 30 days, please be prepared to provide evidence of the product's condition upon arrival and explain the delay in reporting the fault. Refunds will not be granted after 30 days under certain circumstances, including receipt of the order, pricing changes, misuse of the product, or prior knowledge of faults.
Please handle our delicate products with care. Damage caused by external substances or liquids beyond the 30-day period is not eligible for a return.
Refunds may be issued without requiring a return, but the product must remain in good physical condition if returned.
For change-of-mind refunds within the first 30 days, the product must also remain in good physical condition.
If returning an item is necessary, please contact us with your order number to ensure proper communication. Use the contact page on our website for inquiries, as social media channels may not provide a prompt response.
Regarding refunds, allow at least 5 business days after processing for funds to arrive. If further assistance is needed, contact your bank before reaching out to us. Refunds typically take 5-10 business days to process, depending on your banking institution.
If a refund has not been received, despite following the necessary steps, please contact us using the contact form on our website.
We cover return shipping costs for faulty products. For any other issues, please refer to our refund policy or contact us via the Contact page for clarification.
We aim to address all matters amicably. If you are dissatisfied with any aspect of our service, please reach out to us for resolution.
Thank you for choosing us. We look forward to serving you.